
Frequently asked questions Short answers to the questions we get most. General Does it need the cloud? No. Everything runs on the gateway. Internet is used only for updates, the weather forecast and the AI providers you choose to connect. Remote access through your Iconet account is optional. Is there a subscription? No. Updates are free. Which phone app do I use? Your browser. The web app adapts to phones, tablets and computers; add it to your home screen if you like. And through the Matter bridge everything also appears in Apple Home, Google Home, Alexa and SmartThings. Devices Can it run KNX, DALI and Zigbee at the same time? Yes, and Thread, Matter, cameras and third‑party integrations. Every device ends up in the same Rooms, Workflows and Trends. How many devices? KNX: as many group addresses as the line carries. DALI: 64 addresses per line. Zigbee and Thread: the usual mesh limits (dozens of devices per network). Matter bridge: about 50 per bridge, several bridges possible. Do I need an external DALI power supply? Yes. The gateway drives the bus but does not power it. Can ETS still program my KNX line? Yes. The gateway is a KNXnet/IP interface; ETS connects through it. Automations Do automations keep running if the internet drops? Yes. They run on the gateway. Can an AI create automations? Yes, through the built‑in assistant or any MCP client. They arrive as drafts for you to enable. Privacy and security Where is my data? On the gateway. History, settings and automations never leave your network unless you export them. What does an AI provider see? The names and states of your devices, and your question. Never the gateway's system, files or network. Ollama on your own computer keeps even that at home. Can someone on the internet reach the API? No. Tokens work on the local network only, and every call is logged. Updates Will an update break my setup? App updates install in the background and roll back by themselves if anything fails. System updates install to a spare slot and boot the previous one if the new one doesn't come up. Your data is kept. Previous Troubleshooting

Frequently asked questions

Short answers to the questions we get most.

General

Does it need the cloud?

No. Everything runs on the gateway. Internet is used only for updates, the weather forecast and the AI providers you choose to connect. Remote access through your Iconet account is optional.

Is there a subscription?

No. Updates are free.

Which phone app do I use?

Your browser. The web app adapts to phones, tablets and computers; add it to your home screen if you like. And through the Matter bridge everything also appears in Apple Home, Google Home, Alexa and SmartThings.

Devices

Can it run KNX, DALI and Zigbee at the same time?

Yes, and Thread, Matter, cameras and third‑party integrations. Every device ends up in the same Rooms, Workflows and Trends.

How many devices?

KNX: as many group addresses as the line carries. DALI: 64 addresses per line. Zigbee and Thread: the usual mesh limits (dozens of devices per network). Matter bridge: about 50 per bridge, several bridges possible.

Do I need an external DALI power supply?

Yes. The gateway drives the bus but does not power it.

Can ETS still program my KNX line?

Yes. The gateway is a KNXnet/IP interface; ETS connects through it.

Automations

Do automations keep running if the internet drops?

Yes. They run on the gateway.

Can an AI create automations?

Yes, through the built‑in assistant or any MCP client. They arrive as drafts for you to enable.

Privacy and security

Where is my data?

On the gateway. History, settings and automations never leave your network unless you export them.

What does an AI provider see?

The names and states of your devices, and your question. Never the gateway's system, files or network. Ollama on your own computer keeps even that at home.

Can someone on the internet reach the API?

No. Tokens work on the local network only, and every call is logged.

Updates

Will an update break my setup?

App updates install in the background and roll back by themselves if anything fails. System updates install to a spare slot and boot the previous one if the new one doesn't come up. Your data is kept.

Troubleshooting